Is there a single logical starting point for any technology adoption? Or should we identify four complementary starting points, based on what Aristotle called the Four Causes.
- Formal cause - the conceptual structure and framework - in this case the ITIL framework itself
- Material cause - the bits and pieces of stuff to be installed - perhaps including a Service Catalog
- Efficient cause - the adoption process - some kind of plan or roadmap driving the adoption
- Final cause - the purpose or reason behind the adoption - I guess this is what Stephen means by "incident and change"